Account recovery

Forgot your password?

Enter your phone number or email. If your account has an email address, we send you a reset link.

No email on your account? The team can help:

1
Contact the team

Message us on WhatsApp from the number on your account, or visit the office with your ID.

2
Get a temporary password

We confirm your details and give you a one-time password.

3
Choose a new one

Sign in and change it under My profile.